Shipping

We aim to dispatch your order as quickly as possible.

Once your order has been dispatched our estimated delivery timeframes are:

• North Island 1–3 working days
• South Island 2–5 working days
• Rural deliveries – please note these will take longer to deliver.

Our courier partner for all online orders is Castle Parcels. You will receive an email with tracking details once your order has been dispatched.

At Arthur Holmes we pack your order with great care to ensure your product arrives safely.

Collect in person

We offer collection in person from our Petone showroom. Please select the 'collect in person' option during checkout and we will email you when your order is ready to collect.

Tracking your order

1.  You will be sent an email confirming we have received your order.
2.  When your order has been dispatched you will get an email with tracking details.
3.  You will get a final email when your order has been delivered.

Receiving your order

As soon as you receive your order please check the product against your email confirmation or packing slip to ensure it is complete and correct.

Returns

We ask that you let us know within seven days if there is a problem with your order so we can resolve it promptly. If you do not contact us within seven days, any replacements or returns will be at your own expense.

If the wrong product has been sentWe will arrange a pick-up of the incorrect product and send out the correct product at no extra charge.

If the wrong product was orderedYou will need to arrange and pay for the return of the incorrect product in order to receive store credit. We will then send you out the correct product and you will be charged for the shipping and cost of the new product, the store credit can be applied towards this.

Unused product returnsWe may be able to offer a buy-back of unused product at 25% less than the original cost. An Unused Stock Return Form must be completed and sent along with the return. Only products received within the last 90 days are eligible. A copy of the original purchase invoice will need to be included. We reserve the right to accept unused product returns at our sole discretion. Please contact us to request a return form. See our full T’s & C’s for further information.

BreakagesIf any product is broken during delivery please let us know straight away. We can credit you for the broken product or arrange a full replacement of broken carton/tray. We will arrange a pick-up of the broken carton free of charge.