Privacy policy

Privacy Policy

Arthur M Holmes Limited (trading as Arthur Holmes)
Last updated: 2 May 2026

Arthur M Holmes Limited (“Arthur Holmes”, “we”, “us”, or “our”) operates this store and website, including all related information, content, features, tools, products and services (the “Services”). Our store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, store, and disclose your personal information when you visit, use, or make a purchase from our Services, or otherwise communicate with us.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

“Personal information” means information that identifies or can reasonably be linked to you.

We may collect the following types of personal information:

Information you provide directly

  • Full name
  • Contact details (email, phone number, billing and shipping address)
  • Payment and billing details
  • Order details
  • Communications with us (emails, enquiries, support requests)

Information collected automatically

  • Device, browser, and network information
  • IP address and approximate geolocation
  • Website usage data (pages visited, interactions, cart activity)
  • Cookies and similar tracking technologies

Information from third parties

  • Shopify (our ecommerce platform)
  • Payment providers (e.g. Paystation)
  • Delivery and logistics providers
  • Marketing and analytics partners

2. How We Use Your Information

We use your personal information to:

Provide and fulfil orders

  • Process and dispatch orders
  • Arrange shipping and delivery
  • Manage returns, exchanges, and refunds
  • Maintain your customer account

Operate and improve our business

  • Personalise your shopping experience
  • Analyse website performance and usage
  • Improve our products and services

Communicate with you

  • Provide customer support
  • Send order confirmations and updates
  • Respond to enquiries

Marketing

  • Send promotional communications (you can opt out at any time)
  • Show relevant advertising

Security and legal purposes

  • Prevent fraud and unauthorised activity
  • Comply with legal obligations
  • Enforce our terms and policies

3. Payment Information

  • All online payments are securely processed by Paystation, a PCI DSS Level 1 Service Provider.
  • Paystation uses tokenisation and SHA-256 SSL encryption to protect cardholder data.
  • We do not store credit card information on our website or systems.

For credit account customers:

  • Payments made via bank transfer may include reference details (e.g. name, reference), which are visible to us through our bank but are not separately stored by us beyond standard banking records.

4. How We Store Your Information

We store personal information in the following ways:

  • Internal systems: Stored on secure servers at our Petone office
  • Cloud backups: Managed via Microsoft Azure (encrypted in transit and at rest)
  • Shopify platform: For website accounts and transactions
  • Physical records: Printed order/delivery details retained for up to 1 month after fulfilment

5. Cookies and Tracking Technologies

We use cookies and similar technologies (including Google Analytics) to enhance your experience.

Cookies may store:

  • Account login details
  • Contact and shipping information
  • Website usage behaviour

You can disable cookies through your browser settings, though this may impact website functionality.

6. How We Share Your Information

We do not sell, rent, or trade your personal information.

We may share your information:

  • With service providers (e.g. Shopify, payment processors, couriers, IT services)
  • To fulfil and deliver your orders
  • With marketing and analytics partners
  • When required or permitted by law
  • To enforce our legal rights or recover debts
  • In connection with a business sale or transfer
  • In emergency situations (e.g. civil defence or government authorities)
  • With your consent

7. Shopify and Third-Party Services

Our Services are hosted by Shopify, which processes personal information to operate and improve the platform.

Your information may be transferred and stored outside New Zealand.

To learn more, see the Shopify Privacy Policy:
https://privacy.shopify.com/en

We are not responsible for the privacy practices of third-party websites linked from our Services.

8. Data Retention

We retain your personal information only as long as necessary to:

  • Provide our Services
  • Meet legal and regulatory requirements
  • Resolve disputes
  • Enforce agreements

9. Your Rights

Under applicable privacy laws (including New Zealand’s Privacy Act), you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information (where applicable)
  • Opt out of marketing communications

To exercise your rights, contact us using the details below.

10. Children’s Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of 16.

11. Security

We take reasonable steps to protect your personal information. However, no system is completely secure, and we cannot guarantee absolute security.

12. International Transfers

Your personal information may be transferred and stored outside New Zealand, including through Shopify and cloud service providers.

Where applicable, we rely on recognised safeguards for international data transfers.

13. Changes to This Policy

We may update this Privacy Policy from time to time.

We will provide at least 30 days’ notice of significant changes via our website.

14. Contact Us

If you have any questions or requests regarding your personal information, please contact us:

Arthur Holmes
66 Waione Street
Petone, Lower Hutt 5012
New Zealand
info@arthurholmes.co.nz
0508 894 103