4.4   We will accept direct credit payments to our bank account. Payment via direct credit can be arranged when ordering via telephone or email, but will not be accepted when ordering through our website unless you have an approved Credit Account Facility (see clause 5 below). Please contact us for payment details.

 

4.5    Orders must be paid for in full prior to dispatch unless you have an approved Credit Account Facility (see clause 5 below).

 

4.6     We do not accept payment by cheque.

 

5.      Credit Accounts

 

5.1    We offer a Credit Account Facility for approved applicants only (“a Credit Account Facility”). This is offered at our sole discretion, and we reserve the right to accept, decline or cancel this arrangement at any time.

 

5.2    In order to apply for a Credit Account Facility you must provide two credit references which we will contact to confirm an acceptable credit history. An acceptable history will be determined by us at our sole discretion. We may, at any time, request to recheck credit references or obtain your approval to contact an agency to carry out a credit check.

 

5.3    To retain a Credit Account Facility you must;

 

a.       Make all invoice payments in full by the Due Date, unless agreed otherwise in writing.

 

b.       Ensure we are supplied accurate and current contact details for your account. Any changes to applicant details must be advised in writing within seven days of the change becoming effective.

 

c.       Contact us if you do not receive an invoice for your order. It is the responsibility of the applicant to ensure contact details are correct so the invoice can be received and the required payment made by the Due Date.

 

5.4    A Credit Account Facility application form (“credit application form”) can be completed on our website, or requested from us directly by telephone or email. The completed credit application form must be submitted via our website or signed and returned to info@arthurholmes.co.nz or in person at our showroom. You will be advised by email whether the credit account application is approved or declined.

 

5.5    If your Credit Account Facility application is approved you will be emailed your invoice/s for payment when your order is dispatched. We require invoices to be paid by the 20th of the month following the invoice date (“the Due Date”).

 

5.6    If you fail to make payment on or by the Due Date, we have the right to cancel your Credit Account Facility immediately. We may also refuse to do further business with you, at our sole discretion, if you do not meet our terms.

 

5.7    We must be notified of any disputed charges within 14 days of the invoice date.

 

5.8    If your invoice remains unpaid for two calendar months (without prior written agreement), we may place it with a debt collection agency. We reserve the right to charge all associated debt collection and administration costs to you.

 

5.9    A change in ownership or control of the Applicant (if a company or other legal entity) will require a new Credit Account Facility Application to be completed.

 

 

 

6.      Shipping

6.1    We aim to dispatch your order as quickly as possible after payment has been received. Orders by Credit Account Facility customers will be dispatched as soon as possible after receipt of the order, and an invoice will be sent by email when the order is dispatched.

 

6.2   Once your order has been dispatched our estimated delivery timeframes are:

 

·         North Island – Next business (working) day (allow until end of day)

·         South Island – Two business (working) days

·         Rural Addresses – Deliveries will be passed on to a rural contractor to deliver, therefore please allow up to 3 extra days for delivery.

·         Mainfreight deliveries to more remote locations may take a few days and some rural locations are only serviced on certain days of the week.

 

For the avoidance of doubt, ‘working day’ has the meaning given to it in the Interpretation Act 1999. Estimated delivery timeframes are subject to change beyond our control.

6.3   Our courier partner is Castle Parcels. Our freight partner for larger orders is Mainfreight. You will receive an email with tracking details once your order has been dispatched.

 

6.4   We pack your order with great care to ensure your products arrive safely.

 

6.5   We do not ship to PO Box addresses.

 

6.6   We offer collection in person from our Petone location. Please arrange this by ordering via telephone or email or by selecting the option to Pickup during checkout on our website.

 

7.      Receiving your order

7.1      As soon as you receive your order please check the product against your email confirmation if ordered online or packing slip if ordered via telephone/email, to ensure it is complete and correct.

 

8.      Returns

8.1   If there is any problem with an order you must notify us within seven days of receiving the order, by telephone or email. If you do not get in contact within seven days, any replacements or returns will be at your expense regardless of the reason for which they are required.

 

8.2   If the wrong product has been sent: If you let us know within seven days of receiving the order, we will arrange a pick-up of the incorrect product/s and send out the correct product/s at no extra charge.

 

8.3    If the wrong product was ordered: If you let us know within seven days of receiving the order, we will arrange to send you out the correct product/s. You will need to arrange and pay for the return of the incorrect product/s in order to receive a store credit. You will be charged for the shipping and cost of the new product/s, and the store credit can be applied towards that cost or refunded.

 

8.4    Unused product returns: We may be able to offer a buy-back of unused product at 25% less than the original cost. An Unused Stock Return Form must be requested from us, completed in full and sent along with the product/s to return. Only products received within the last 90 days are eligible for return. A copy of the original purchase invoice will need to be included with the product. The unused product must be returned in original undamaged packaging, have been stored in a suitable environment, be undamaged and free from odour. We reserve the right to accept unused product returns at our sole discretion. Please contact us to enquire if this is relevant to you.

 

8.5   Breakages: If any product is broken during delivery please let us know straight away. We can credit you for the broken product or arrange a full replacement of a broken carton/tray. We will arrange a pick-up of the broken carton free of charge.

 

9.      Consumer Guarantees Act

 

9.1   Where products are supplied to you for business purposes, you agree that the Consumer Guarantees Act 1993 does not apply.

 

10.  Use of your information

 

10.1    When you place an order and/or if you become a Credit Account Facility customer we will collect, hold, use, and disclose personal information about you. If you are an individual, the Privacy Act 2020 (or such legislation as may replace it from time to time) applies to that personal information. You must make sure the information you give us is correct and you must keep it up to date if you place a subsequent order and/or if you are a Credit Account Facility customer.

 

10.2   Our Privacy Policy is on our website and forms part of these terms and conditions. It sets out how we will collect, hold, use and disclose information, and if the Privacy Act 2020 (or such legislation as may replace it from time to time) applies to your information, how we comply with that Act. We may change our Privacy Policy by providing 30 days’ notice which will be displayed on our website along with reasons for any change.

 

11.  Miscellaneous

 

11.1   You must not transfer any of your rights and obligations under these terms and conditions to any other person or entity.

 

11.2   We may update or change our terms and conditions, including payment methods, at any time by providing you at least 30 days’ notice, which will be displayed on our website along with reasons for any change.

 

11.3   We can contact you about your order using the email address you have provided to us.

 

11.4   Unless you expressly state otherwise, we may send you promotional materials from time to time using the email address you have provided to us. If you do not want to receive promotional materials from us you can unsubscribe at any time.

 

11.5   All images displayed on our website are copyright of Arthur M Holmes Limited and cannot be used without our express written permission. We reserve the right to take legal action against any unauthorised use of copyright images.