Shipping policy
COURIER
Our courier partner is Post Haste/Castle Parcels, their estimated delivery timeframes are:
- North Island – Next business day (allow until end of day)
- South Island – Two business days
- Rural Addresses – Deliveries will be passed on to a rural contractor to deliver, therefore please allow up to 3 extra days for delivery.
You will receive an email with tracking details once your order has been dispatched.
At Arthur Holmes we pack your order with great care to ensure your product arrives safely.
MAINFREIGHT
To send our Bulk Pallets or larger orders we partner with Mainfreight, they offer a comprehensive NZ network servicing most main cities overnight.
Delivery to more remote locations may take a few days and some rural locations are only serviced on certain days of the week.
If you would like an estimated delivery date or would like to book a guaranteed delivery day or time please contact us prior to placing your order.
Mainfreight orders are sent on a wooden pallet, which becomes the responsibility of the receiver. All delivery vehicles are equipped with a tail lift and jack.
You will receive an email with tracking details once your order has been dispatched.
PICKUP
We offer a free collection service from our Petone location.
You can select this Pickup option in the checkout and we will email you when your order is ready to collect – usually the next working day.
You are also welcome to browse our showroom weekdays and order in person. We can pack your order to take straight away.